Frequently Asked Questions Why do I need a website? What will my website address be? Can I use my current website address or domain name? Can I have multiple website addresses/domain names? How long does it take to get my website online? How do I make changes to my website? How do I get photos and logos on web site? Can I keep my current email address? Do all the web sites look the same? Do you offer support if I need help with my web site?

Why do I need a website?

The fitness and healthcare industry is changing rapidly as fast-paced lives demand online solutions. Most fitness customers own personal computers at home, operate computers at their workplace, or will become an internet user in the near future. You can't afford not to respond to your customers' online demands. To meet today's expectations you need a sophisticated and professional website that promotes your business online. In addition, a website is a cost-effective way to manage your business, your time, and the relationship you have with your clients.

What will my website address be?

Choose your website name and we will register it for you, based on availability. Most trainers select their last name or combination of words including their first name. For example, www.johntrainer.com. You may also consider a company or location-related name such as, www.expressfitnessboston.com.

Can I use my current website address or domain name?

Yes, if you already own a domain name, we can use that existing domain name. As the owner of the domain, you have the authority to appoint us as your technical service provider. We will be more than happy to assist you with making the necessary changes to your domain settings.

Can I have multiple website addresses/domain names?

Yes, we can host multiple domain names and they will display the same web site. Multiple domain names are a good marketing strategy to increase online traffic to your website. Additional fees may be applied for this service. Please ask your sales representative for more details.

How long does it take to get my website online?

Your website will be online within three business days.

How do I make changes to my website?

You can make changes to your website at any time by using Moticate's Website Creator online software. This editing feature is password-protected and it allows you to edit your website online. The editor tools are easy-to-use and include simple instruction. Your changes will be effective immediately upon logging out of the program.

How do I get my photos and logos on my web site?

All graphic files (.jpg, .gif, .png) can be uploaded from your computer to the website. Our system will guide you through the necessary steps to upload each file. Upon receiving your images, they will automatically be resized to fit into the website. You can also mail hard copies of photographs and logos to us directly.

Can I keep my current email address?

Yes, our service provides two options for email: POP3 email and email forwarding. Both options allow you to use your existing email address.

• POP3 Email/Webmail:
  All accounts include the ability to set up POP3 email. POP3 email will allow you to use your hosted domain name as your email address. Example: you@yourdomain.com. You can access your mail by using a POP3 email program, such as Microsoft Outlook, Outlook Express, Thunderbird, Eudora or Netscape. You can also access your email by logging into a personal web mail program that is attached to your web site for access to email when you are away from your computer.
• Email forwarding:
  An e-mail alias provides you an e-mail address that complements your website address. For example, if your website is www.johntrainer.com we would set up your e-mail alias as Info@Johntrainer.com. Your e-mail alias would automatically forward email to your existing e-mail account. There is no additional charge for this service. The greatest advantage to using an e-mail alias is the freedom it affords you. If you ever consider changing your primary e-mail address, you can still use your alias by simply forwarding the mail to the new address. You must already have an e-mail account established with an internet access provider before you can use an e-mail alias/forward. You can set up a free email account with companies like Yahoo, Hotmail, Google Mail, and many others.

Do all the web sites look the same?

No. The function is the same, but the fashion is not. The look and feel of your website is up to you. Moticate's Website Editor allows you to personalize many details of your site. Some web page creator services restrict your ability to add, change and modify the arrangement of your text and pictures. With Moticate, you can have fun designing your website with the help of our galleries and templates.

Do you offer support if I need help with my web site?

Yes. We offer several methods of support if you need assistance building your website. You can find support online, by email or via our toll-free telephone number. We will be happy to answer your questions and assist you in any way we can.

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